RETURNS & EXCHANGES
Directions are provided on the back of your packing slip. If you are not completely satisfied with your purchase, simply return it for exchange, credit or refund. Our Customer Service Staff is happy to provide additional assistance.
Personalized items, however, can be returned only if it is the result of our error or a manufacturing defect. Home furnishing items can only be returned within 30 days of receipt. Please see back of packing slip for instructions. Returns made for reasons other than damage, defect or our error must be returned postage prepaid.
Returning your package using prepaid SmartLabel
In most cases, a prepaid SmartLabel has been printed on a packing slip and inserted into your Signals package. To use the optional SmartLabel service, simply affix the label to your return package. You can then place the package in your mailbox, give the package to your postal carrier, or take it to your local post office. A return shipping and processing fee, which is listed on the front of the packing slip, will be deducted from the amount of your return. Please note: If you use the SmartLabel service for an item exchange, you will need to include payment for the SmartLabel service by check or authorize us to bill your credit card. Returning your label using the carrier of your choice In some cases, a pre-addressed Return Label has been printed on the packing slip because the item you ordered were shipped directly from the manufacturer or are over the weight limit for the SmartLabel service. The pre-addressed Return Label is simply for your convenience but will require that you pay the carrier postage to send us your return.